- Is SwapToZec legit?
- SwapToZec is a crypto-to-crypto swap interface. You provide a destination address, your deposit is verified on its network, and the destination asset is paid out — there are no custodial account balances. Every fee is shown before you commit and there is no KYC. The full breakdown is on the trust page.
- Do I need an account?
- No. You provide a receiving address, we give you a deposit address, and that's the whole flow. An account only lets you see your swap history from another device.
- How long does a swap take?
- Once your deposit has enough confirmations, the payout is sent. Swap times vary by asset and by how quickly its network confirms. Your swap status page shows the current stage throughout the process.
- What fees do I pay?
- Every quote shows the exchange rate, the network fee for the payout, and the swap fee before you confirm. The amount you will receive is shown as well.
- Is there a minimum?
- Yes — $100, shown in the widget as an amount in whatever asset you are sending. Below that the network fee would take too large a share of the swap.
- Which cryptocurrencies are supported?
- Any of the 20 listed assets can be swapped into any other. The pairs directory lists every route.
- What happens if my deposit is late?
- The funding window is time-limited. If your deposit arrives after it closes, the swap is set aside for review rather than processed at the old rate. It is then either completed at current conditions or refunded, where applicable. If you have already sent funds, do not send again — what “expired” means on a swap explains which deadline passed and what to do.
- Can I track my swap?
- Yes. Every swap has a status page showing its progress, the deposit and payout transaction ids, and confirmations. Save the link or the swap ID — for a swap made without an account, it is the only way back to this page, and we cannot look a swap up without it. Creating an account before you swap keeps your swaps reachable from any device, which is the way to avoid losing track of one.
- What Zcash address formats are supported?
- Transparent (t1…, t3…) and unified (u1…) addresses. A unified address keeps your balance off the public ledger, which is the point of Zcash.
- What happens if I send the wrong asset or network?
- Deposit addresses are specific to an asset and a network. Sending something else, or on the wrong network, usually means a lost deposit — check the send screen before you broadcast.
- What if I sent the wrong amount?
- Each swap expects an exact deposit amount — it is often the only thing telling one customer’s payment from another’s. If more or less arrives, the swap is set aside for review and handled as a refund where applicable. Do not send another payment or top up the original deposit unless support asks you to. Your swap status page shows the expected and received amounts and a link to contact support. Why an exact amount is required explains more.
- What does “Review Required” or “Processing” mean?
- Review Required means we detected a deposit that doesn’t match the swap exactly, so a person is checking it before anything else happens — you don’t need to send anything more. Processing means your deposit has settled and the swap is moving toward its payout. Neither needs action from you; your status page shows where things stand, and you can contact support from there if a state seems stuck for an unusually long time.
- What if I need a refund, or didn’t provide a refund address?
- When a swap is refunded, the refund goes to the refund address you gave when you created it. If you didn’t provide one, contact support from your swap status page and give an address for the asset and network you deposited — the page prompts you with exactly what to include. Refunds are not automatic or guaranteed, and the status page shows the refund transaction reference once a refund has actually been sent.